WM Learning Lab: Conversational Intelligence

Conversational Intelligence

Conversation is your currency…and words create our worlds. This workshop will have you naturally thinking about how your conversations, both good and bad, have affected your relationships.

Intentionally shaping our conversations allows us to shape our relationships, environments and cultures. And, because Conversational Intelligence is the underpinning of successful businesses and teams, knowing our blind spots and how our brain supports (or not) our best work is critical. In this session, we will learn what it means to lead and influence others in a way that fosters trust, growth and innovation. With 9 out of 10 conversations missing their mark, Conversational Intelligence is more important than ever!

Learning Objectives & Key Takeaways

Learning Objectives:

• Learn the 5 “Essentials” used by Conversationally Intelligent people.
• Understand the behaviors that cause leaders to either protect or partner with coworkers and colleagues and the neuroscience that drive those behaviors.
• Learn the conversational rituals that build trust with others to strengthen relationships and create mutual success.

Key Takeaways:

• Getting to the next level of greatness depends on the quality of the culture, which depends on the quality of the relationships, which depends on the quality of the conversations.
• Conversations either open us up or close us down. C-IQ helps us create healthy organizations, build and maintain rapport, and establish trust through transformational communication.

Lab Leader

Erika Alessandrini, CPC, ELI-MP

President/CEO, Strategies for Success

Certifications:  Certified Professional Coach (CPC), Energy Leadership Index Master Practitioner (ELI-MP); C-IQ Certified Coach

Areas of expertise:  Business assessments; corporate coaching; business coaching; group coaching; event/workshop facilitator; professional development

Erika is the founder and CEO of Strategies for Success. With over 23 years as an automotive aftermarket executive, Erika understands the daily challenges faced by upper management. She has a deep understanding of why most leaders fall short, give up or burn out. Erika works closely with corporate leaders to help them grow strategically and tactfully from both an organizational and personal perspective. By applying strategies and tools, such as Conversational Intelligence (R), Erika empowers organizations to develop agile, engaged and high-performing individuals and teams able to manage growth and embrace change. Erika helps leaders to see themselves as "co-creators" of corporate culture and change by helping leaders build collaborative environments that foster innovation.

About Inforum Learning Labs
Inforum Learning Labs are hands-on, skills-based workshops that bring real-world perspective from a practitioner with deep expertise in a particular field or subject. The labs are designed with top-notch instruction and feature individual and small-group activities that foster intentional connections and fast-paced learning. Session topics are selected to complement leadership development at different stages of careers. Participants will walk away with new information and a concrete personal action plan that carries the learning into workplace practice.