SE Learning Lab: Creating a Sales-Centric Organization

Tickets

Inforum Members: $60
Guests: $85

Creating a Sales-Centric Organization

Find out how to use every customer touchpoint - from the receptionist to the CEO - to enhance the customer engagement with your company.

Create tools that attract, gain, retain, and influence customers’ behavior throughout the lifetime of the customer’s relationship. Become stronger and more empowered by this encouraging and inspiring message, presented by Cynthia Barnes, Sales Performance Coach.

Learning Objectives & Key Takeaways

• Understand the shift from Customer Experience to Customer Engagement
• Plan and Develop a plan to improve how customers engage with your company
• Select and Implement technologies to enhance the customer’s experience with your brand
• Identify advocates and measure results to increase brand awareness and drive revenue

Lab Leader

Cynthia Barnes
Speaker and Sales Performance Coach

More than just a motivational speaker, Cynthia Barnes is a Metro Detroit based thought leader, sales consultant, and leadership coach. Her popular talks have inspired an array of organizations, from Fortune 50 companies like AT&T to emerging women-owned businesses. She is also the driving force behind Women Who Sell— a national organization that provides professional development for female sales professionals.

As a visionary and intense observer of highly successful sales leaders and teams, Cynthia has learned that the key to reaching the Top 1% is a high level of precision combined with relentless execution.

About Inforum Learning Labs
Inforum Learning Labs are hands-on, skills-based workshops that bring real-world perspective from a practitioner with deep expertise in a particular field or subject. The labs are designed with top-notch instruction and feature individual and small-group activities that foster intentional connections and fast-paced learning. Session topics are selected to complement leadership development at different stages of careers. Participants will walk away with new information and a concrete personal action plan that carries the learning into workplace practice.